Wednesday, February 15, 2012

Do-over

 The waiting game starts afresh since the Heat Troller® I wrecked is now on its way back to Warm & Safe in Oregon for repair.

Did I mention that Jim Hollander at Hot Grips™, Pat Denayer at Lockitt Group Inc., and Mike Ebers and Deata McCubbin at Warm & Safe Heated Gear™ have unbelievably stellar customer service?  I'm happily repeating it because it's so true and so refreshing in today's big-box, mass-marketing, internet mega-store world.

You'll be able to read all about this most unwelcome detour in the installation of heated grips when I finally complete the project and post a very detailed project report.

Having felt the heat before I wrecked the controller, I can tell you that I am so looking forward to the luxury of those grips when the commute resumes in March.

1 comment:

  1. Good customer service is hard to come by these days. It seems to be the exception rather than the norm, and that is sad. Love the picture collage!

    ReplyDelete

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